Process mining accelerators

Tickets are typically generated in an ITSM context either to request services from an organization or to report any issues encountered with a service. The expectation is that such tickets are resolved within the defined SLAs and progress in a linear manner. However, this may not always be the case.

Freshworks customers can now witness the efficacy of ARIS Process Mining in addressing such operational irregularities in ITSM, as process mining can effectively resolve such issues.

Incident-to-resolution for ServiceNow® provides a clear picture of the process from ticket creation to ticket closure. With the help of this industry-agnostic solution, you can uncover ticket processing flaws, loops, and high wait times that cause delays and bottlenecks. The solution focuses on the capabilities for analyzing the ticket’s characteristics and the sequence of activities, and clearly displays the times between the steps.

Gain end-to-end visibility into the purchase requisition to payment handling process, enabling users to identify delays, bottlenecks, and maverick buying while improving process cycle times, PO conversion, and payment term compliance.

Understand your quality management process like never before and gain comprehensive insights into customer, vendor, and material master data, enabling you to identify bottlenecks and improve process efficiency by focusing on cycle times, conformance, and adjustments.

Lead-to-order for SAP^® delivers a 360-degree view of the customer journey, from registration to order creation! Whether you’re in healthcare or retail, this versatile solution can help you pinpoint obstacles and lengthy processes that contribute to frustrating delays.

Accounts receivable may seem like a simple process, but it involves several intricate moving parts that can go awry. Process mining offers a viable solution to create visibility and establish a strong foundation for your organization to drive transformation and achieve operational excellence. Take the first step towards your transformation by extracting raw data from SAP and visualizing your accounts receivable process, ultimately delivering value right from the outset.

Get a complete picture of your payment process from invoice receipt to payment handling with the Accounts Payable for SAP^® solution. It helps ensure timely payment of open invoices and maximizes discounts by focusing on three performance indicators: invoice cycle time, days payable outstanding, and first-time-right. Optimize your payment process and improve accuracy with ease.

The JIRA Service Management dashboard gives you important information about your service and development operations. You can easily see how long processes are taking and where there are problems that need fixing. This dashboard tracks important metrics like cycle times, workload, and the quality of defect resolutions. By using this information, you can make improvements to your service management process and make it more efficient.

With the help of this industry-agnostic solution, one can identify the long running processes that are causing delays and bottlenecks. The solution focuses on process cycle times, conversion rates, on-time delivery, maverick buying, and clearly presents the throughput times between stages.

Easily discover the process flow by different variants and cycle time of the entire order to delivery process. See which activities take longer and how the process changes according to different scenarios.

Identify hiring delays and bottlenecks to streamline your recruitment process. Don’t risk your ongoing recruitment efforts by overlooking the root causes of hiring delays. Take action by gaining a real-time overview of your hiring process across all departments. This will enable you to assess progress, evaluate the health of your talent pool and hiring pipeline, and make necessary changes in a timely manner.

While it may seem reasonable to assume that in most cases, the journal entry will be created, possibly parked for a period of time, posted, and then processed, this is not always the case. By transforming raw data extracted from SAP^®, you will be able to visualize your process and begin delivering value today.

Gain easy-to-understand insights about how your loan application process flows in real life. Easily discover the flow of the entire loan application process through different variants and cycle times. This is made possible through process cycle times, key information about the applicants or applications, and approval performance. Now you can simply analyze throughput times between the stages and allow your loan application process to flow. End-to-end loan application process analysis has never been this easy. With this visibility, you can spot bottlenecks and and opportunities to delight your customers.